Sabre’s GetThere has announced a new corporate customer service organisation and an adoption consulting programme targeted at helping corporate customers make online booking the majority, by surpassing 50% online adoption.
GetThere`s new customer service organisation is headed by Beverly Heinritz, an executive from Sabre BTS.
With the merging of Sabre BTS into GetThere, the company is the online corporate travel industry`s clear leader in market share and adoption, with more than 500 major corporate customers, including many examples that have achieved online adoption between 50% and 80%. GetThere`s new service organisation and adoption consulting group are targeted at leveraging best practices across the entire customer base.
The corporate service and support organisation has nearly 100 employees, and is one of the areas benefiting from the merger of GetThere and Sabre BTS. The organisation includes Professional Services for product implementation, Technical Support to manage ongoing management of customer`s systems and, Client Services to provide special customer care and dedicated account management.