Galileo International, Inc., a global distribution services leader for the travel industry, today announced the launch of its payment calculation tool designed to eliminate the difficulties of manually determining agency compensation.
This new tool will ensure correct commission calculations without the expense to the airlines of auditing issued tickets, and will eliminate the receipt of debit memos related to incorrect amounts claimed by travel agencies. Galileo’s calculation tool simplifies and automates the complex process used to compute agency remuneration according to airlines’ varying policies, which have evolved beyond the awarding of a simple percentage rate of base fares to travel agencies.
Galileo’s timesaving application does not require additional training for travel agents and seamlessly integrates with current systems. The payment calculation tool will be automatically available to agencies on the Galileo® computer reservation system (CRS) in select markets. British Airways will be the launch customer of the tool, with Galileo deploying to other markets in accord with customer demand.
Tiffany Hall, British Airways’ head of UK and Ireland said, “We believe that Galileo’s new calculation tool will make the switch to our new payment system easier for agents as it automatically calculates the new booking payments and there are no new processes for them to learn. This saves both parties time and expense and eliminates inefficiencies.”
“Galileo has responded to British Airway’s ‘fresh approach’ to agency payments with a robust and detailed solution. The payment calculation product ensures Galileo’s customers are able to cope effectively with the new requirements expected of them,” said Bryan Conway Galileo’s sales and marketing director for the UK, Ireland and Scandinavia.
Steve Diffley, Galileo’s vice president, Airline Sales, added, “This new offering from Galileo will alleviate headaches for agents and airlines. By automating the payment calculation process, we’re making it more reliable—eliminating the paperwork and the time intensive calculations and subsequent auditing often required. Best of all, airlines easily can update their payment criteria, freeing agents from learning complex, new methods.”
Galileo will keep an up-to-date account of each participating airline’s criteria and then will apply that criteria to each ticketed transaction issued from the Galileo CRS. This ensures the maximum proper compensation assignment with regard to several factors specified by the individual airline, including: trip origin and destination; length of journey; use of full or discount fares; class of service; and whether travel is on an alliance or code share, affiliated carrier.