e-Travel, Inc., the leading provider of comprehensive and integrated e-business solutions for Enterprise Travel Management (ETM), is expanding its service capabilities to support one million managed online corporate travel transactions, or complete business trips, during 2001.
During the fourth quarter of 2000, e-Travel invested more than $2 million in service bureau facilities and equipment, and has significantly grown its IT, support and account management staff to accommodate this growth.
Expected transaction volume increases are due to a rapidly expanding customer base and the growing trend of corporations to mandate self-service travel reservations. New customers added in recent months include Ameritrade, Ericsson and Quaker Oats. Also adding to transaction volume is the mandate that e-Travel`s parent company, Oracle, will be putting in place during the next several months. In addition to significant technology infrastructure investments, e-Travel has expanded its account management staff to support the growing base of customers. e-Travel Account Managers work with corporate customers to develop and implement comprehensive communications and rollout strategies for e-Travel solutions. After implementation, they work with customers to monitor adoption levels and to evaluate ongoing progress toward program objectives. As e-Travel releases new capabilities and functions, Account Managers educate corporate customers and their travellers on new features and the benefits they provide.