Survey Shows Explosive Online Growth

16th Nov 2000

While the markets continue to view e-commerce stocks with some suspicion, it appears that consumers are who leheartedly embracing online travel sites. According to the PhoCusWright 2000 Travel E-Commerce Survey, 21 million people in the U.S. have bought travel products online this year, nearly doubling the Internet travel market for the second consecutive year.7 million of those now buy their travel exclusively online and cite cost savings as the major factor in choosing to buy their travel this way.
Reliability (20%), ease-of-use (16%) and customer service (9%) follow as other important factors in making the choice.
The challenge for the travel industry is keeping those customers. To find out how to get a copy of this important report, access



Recommended for you

Follow Breaking Travel News

Travel Events Calendar

Media Partnerships

Global Restaurant Investment ForumThe Hospitality & Tourism SummitCATHIC
ITB AsiaChina Outbound Travel & Tourism MarketThe Travel Marketing Store
Serviced Apartment SummitWorld Travel MarketIMEX
AHICWTTCRoutes Online
UBM Aviation