British business travellers spurning potential of mobile apps

26th Sep 2012
British business travellers spurning potential of mobile apps

A new study has revealed that, although the vast majority currently making use of mobile apps on the road agree it improves the experience, nearly two in five people whom travel regularly for work are not using them.

The most popular tools used by UK business travellers who do use mobile apps on the road are maps like Google or Bing and social networking sites like Facebook and Twitter.

Map apps help business travellers quickly find hotels or meeting venues, while social networks allow them to stay abreast of the day’s news or keep in touch with friends and family back home.

However, there are other apps that can make a business trip quicker, easier and more relaxed that travellers are currently missing out on using.

Surprisingly for example, whilst just under one in five business travellers surveyed agreed ‘the stacks of expense reports to be completed on return’ was a major business travel pain point, over three quarters of app-using business travellers have never downloaded or used one to help manage their expenses quickly and efficiently while on the road.

Moreover, despite over three quarters of respondents complaining of ‘unproductive moments’ while on the move, few travellers are making use of other apps that can save time and boost productivity.

Only two in five of app-using travellers leverage airline apps like British Airways and less than a third use airport information apps like GateGuru or the Heathrow app often, regularly or occasionally.

Isabel Montesdeoca, general manager, Concur, commented: “There’s no denying that despite the rewarding aspects of travelling on business, like spending time with your colleagues and visiting new cities, other aspects such as filing expenses and rebooking travel can be incredibly frustrating.

“However the explosion of apps, fuelled by smartphone and tablet growth, has made solutions to these problems available to road warriors everywhere.”


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