Australian drivers have rated Avis Car Rental a cut above the rest, according to a new car hire customer satisfaction survey by Canstar Blue. Now in its second year, the independent study examined responses from nearly 600 customers who rented a vehicle in Australia in the last 12 months. Avis earned a five-star rating in six of the seven categories, including overall satisfaction, service, vehicle availability, booking process, cost and fee transparency and accessory availability, making it the top-ranked car rental company in the study.
“Avis has been telling the market that they ‘try harder’ for years and prides itself on providing a stress free, enjoyable car rental experience,” said Vanessa Brennan, chief executive officer of Canstar Blue. “The results show this work has paid off according to their customers.”
Avis is the leading car rental company in Australia, operating at more than 200 conveniently located rental facilities, including all major airports. Avis utilizes numerous feedback systems, including online customer surveys, to enhance the customer rental experience. Customer surveys are aggregated and delivered to field location managers in real-time to enable immediate response to customer suggestions.
“While Avis is the number one car rental company in Australia our goal isn’t to be the biggest, but rather the best car rental company in the eyes of our customers,” said Patric Siniscalchi, president, Latin America/Asia Pacific for Avis Budget Group. “We’re honored to receive the Canstar Blue Customer Satisfaction Award.”
“Canstar Blue’s ratings give Australians confidence when making purchasing decisions,” said George Proos, managing director, Avis Australia. “We appreciate the recognition and thank those who voted for us. We look forward to continuing to provide customers in Australia with an outstanding rental experience.”