Aviation industry targets disruptive passengers with One Too Many campaign

Aviation industry targets disruptive passengers with One Too Many campaign

Travel retailers, airports and airlines have joined forces to unveil a summer passenger awareness campaign to encourage people to fly responsibly.

The ‘One Too Many’ campaign was launched today by the aviation minister, Baroness Sugg.

It reminds passengers of the costs of drinking to excess when travelling by air.

These include the risks of being denied boarding, having a plane diverted and the associated costs which include heavy fines, up to two years’ prison, an airline ban and a diversion fee up to £80,000 for the most serious in-flight incidents.

The campaign will be rolled out via a national Facebook and Instagram social media campaign and in nine pilot airports across the UK.

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Building on the UK aviation industry code of practice on disruptive passengers, the campaign is the first of its kind to bring the UK Travel Retail Forum (UKTRF), the Airports Operators Association (AOA), the International Air Transport Association (IATA) and Airlines UK (AUK) together.

Launching the campaign, Francois Bourienne, chair of the UK Travel Retail Forum, said: “It is an offence to be drunk on a plane.

“Not least to other passengers.

“The One Too Many campaign is to remind people of the consequences of irresponsible drinking at any stage of their journey and to highlight the fact that, while serious disruptive behaviour remains rare, it can be costly and cause delays. Other passengers become upset and a lot of holidays are ruined.

“The UKTRF, IATA, AOA and Airlines UK are committed to tackling the issue of disruptive passengers and to working together to ensure that passengers are aware that this behaviour will not be tolerated.

“The campaign complements existing individual airport initiatives being used by airlines, airports, bar and pub operators and retailers - bringing it all under the one banner for the first time as we enter the busy holiday season.”

Participating airports including Manchester Airport Group, AGS Airports, Bristol, Birmingham and Gatwick will work with airlines and other airport stakeholders to promote the campaign across digital screen signage, point of sale display, food & beverage retailer notices and through a dedicated police leaflet.

Sugg added: “Disruptive passengers have the potential to ruin other people’s flights, and this campaign is an important new step to ensure all passengers are aware of the consequences they face if they behave disruptively after drinking before or on board a flight.

“I am pleased to see the industry come together to ensure the experiences at our airports and on flights remain positive for everyone.”