Nigerian airline Arik Air has introduced a new online check-in service to further boost its passenger experience.
The service is aimed at customers who want a streamlined travel experience by reducing queuing times at the airport, especially for those travelling without check-in baggage.
The new service is designed to provide customers with the ability to check-in from 24 hours to three hours before their flights, select their seats and print a boarding pass.
Passengers with baggage to check-in can still check-in online and proceed to the check-in counters at the airport for baggage drop and standard security checks.
The service has been introduced on international routes to Johannesburg, London and New York with domestic and regional routes to be progressively rolled out.
The addition of an online check-in service is part of a raft of online initiatives that Arik is introducing to enhance its online offering and customer experience.
Chris Ndulue, Arik Air managing director, commented: “We believe that the addition of the online check-in service will offer greater flexibility for our guests and is just one in a long line of upgrades to our technology offering we will be releasing over the coming months.
“As the number one airline in Nigeria we have an obligation to our travelers to ensure we utilise all forms of technology to improve our customer experience.”