Andréen to take up chief traveller experience officer role with Carlson Wagonlit Travel

Andréen to take up chief traveller experience officer role with Carlson Wagonlit Travel

Carlson Wagonlit Travel has appointed Niklas Andréen to the roles of executive vice president and chief traveller experience officer, effective from September.

Based in London, Andréen will report to Kurt Ekert, chief executive of CWT, and serve as a member of the executive leadership team at the global travel management company.

He will oversee worldwide Traveller Services, which is being rebranded as Traveller Experience to align against CWT’s new digital strategy and a holistic approach to customer experience across all channels.

He will take over these responsibilities from Matt Beatty, who has decided to leave the company later this year.

“Niklas brings a set of skills and experience to our team which will further accelerate the delivery of our strategic transformation,” said Ekert.

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“At the same time, we are sorry to see Matt leave after more than 25 great years with the company.

“Matt has made enormous contributions during his career with CWT, and will be missed after he departs.

“I join all of my colleagues in wishing him all the very best for the future.”

Andréen is currently senior vice president and managing director of hospitality, car, digital media, corporate and digital at Travelport, and held several other leadership roles there including leading the integration of Travelport’s digital assets into their business.

Niklas also founded two businesses and held consulting positions with Accenture, Connecta and Monitor Company earlier in his career.