American Airlines expands curbside check-in service

American Airlines expands curbside check-in service

American Airlines is expanding its Curbside Check-In service to give customers traveling internationally the opportunity to check their bags with the skycap—making their trip through the airport as smooth as possible. Curbside Check-in is available to all customers traveling to an international location, including countries that require a visa, making American the only airline to provide a convenient service of this kind.

Since September, American has been expanding the enhanced service to 28 airports that currently offer domestic Curbside Check-in, including American’s cornerstone markets—Los Angeles, Dallas/Fort Worth, Chicago O’Hare, Miami and at New York’s John F. Kennedy International Airport. Thirty-one additional U.S. markets will offer the new services by the beginning of November.

“Offering Curbside Check-in for travel to international destinations is another way American is expanding its products and services to better meet the needs and desires of customers traveling abroad,” said Tom Del Valle, American’s Senior Vice President - Airport Services. “The new service offers a seamless transition from booking to boarding, and we look forward to the positive changes this will bring to our customers’ overall travel experience.”

Curbside Check-in gives customers the convenient opportunity to book, purchase and check-in from home, drop their bags curbside with a skycap and move directly through the security check-point to their gate in a smooth process. The service also provides flexibility for customers traveling with a large number of bags or who simply prefer to bypass the ticket counter.

Curbside Check-in to international locations will coincide with regular ticket counter hours and will be available to customers who use online flight check-in, electronic tickets, and those with or without pre-reserved seats.

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