American Airlines brings personalised check-in to Miami International Airport

4th Jul 2012
American Airlines brings personalised check-in to Miami International Airport

Just in time for the busiest travel week of the summer, American Airlines premium customers at Miami International Airport (MIA) will enjoy an expedited and personalised check-in experience as American opens its second Flagship Check-In.  Like Flagship Check-In at Los Angeles International Airport (LAX), this exclusive check-in experience at MIA is designed to enhance and customise the travel experience for a select group of American’s high-value customers.

Flagship Check-In will offer premium customers a separate security line and a private, expedited experience with customer service representatives who can assist with a variety of individual travel needs.  This includes baggage assistance, seat and itinerary changes and connecting flight information.  Premium customers eligible for Flagship Check-In at MIA, as well as LAX, include:

ConciergeKey(SM) members.
Customers of American’s Five Star Service – a personal one-on-one airport assistance program provided on the day of travel.
First Class customers traveling onboard an American Airlines three-class trans-continental aircraft flying between MIA and LAX, and from LAX to JFK.
First Class customers traveling onboard an American or select oneworld® alliance international aircraft anywhere in their outbound itinerary. For a complete list of eligible carriers, please visit

“Our customers who have used Flagship Check-In in Los Angeles overwhelmingly tell us this is a service that they highly value, as it provides an exclusive, expedited check-in experience and enables quick and easy access to the front of the security lines,” said Virasb Vahidi, American’s Chief Commercial Officer. “Expanding Flagship Check-In to Miami will provide our most high-value customers with our very best service, something especially appreciated during peak travel periods, such as this holiday week.”

The MIA Flagship Check-In experience will be available daily between 4 a.m. and 11 p.m. and is located in Concourse D of the North Terminal.
In addition to MIA’s new Flagship Check-In, American continues to provide an upgraded and modern customer experience that focuses on what American’s top customers value most.  This includes everything from world class products and services such as enhanced smart phone apps keeping customers connected to hundreds of upcoming aircraft deliveries.



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