American Airlines assists customers affected by Japan Earthquake

American Airlines assists customers affected by Japan Earthquake

Due to the earthquake that has affected Japan, American Airlines continues to offer customers the convenience to change their travel plans as listed below. In addition, American said today that, as an added convenience, customers eligible for refunds may now receive their refund to their original form of payment. 

The ticket reissue charge will be waived for one ticket change. To change travel dates or for questions regarding refunds or destination changes, contact your travel agency or American’s Reservations personnel at 1-800-433-7300 within the United States or Canada. Japanese-speaking callers, please call 1-800-237-0027 from 6:00 a.m. to 12:00 p.m. midnight (U.S. Central Time) daily.

If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page. Visit www.AA.com/travelalerts for the latest information on flight changes, including American Airlines flights to Hawaii and the U.S. West Coast