Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, has partnered with Cornerstone Information Systems, a leader in reservation management and business intelligence technology, to help business travel agents and corporate travel managers worldwide improve their overall operations. This includes the automation of the lengthy and costly manual aspects of the reservation management process, and advanced reporting and analytical technology to help the industry make smarter decisions. In the near future, there are plans to extend the partnership and technology to leisure travel agents and online travel agencies.
Amadeus will become an official global distributor of two of Cornerstone’s most effective solutions that will help travel agents save time, money and improve the quality of their data reporting and their reservations. Availability will be decided on a market by market basis;
· Amadeus iBank: Business intelligence reporting: The solution provides the agency or corporation with extractable reports to manage their travel programme efficiently and with all the necessary information to make intelligent decisions. The main features include: reporting based on reservation or back office data (all main GDSs supported), more than 100 predefined reports or unlimited number of client customised reports supported, innovative travel or security manager dashboard with multi-dimensional, dynamically updated graphical views such as travel spend, airline contract management, air policy performance and supplier management.
· Amadeus iQCX: Reservation management and agency process automation: This hosted solution automates routine tasks performed by travel agents thereby giving them the possibility to dedicate more time to serve their clients and improving the overall quality of their reservations. The main features include: reservation quality control and improvement based on predefined business rules, communication of itinerary details to the end-traveller with agency branded email messages, automatic issuance of tickets and availability of add-on services such as automated Waitlist Management, Fare Improvement and Seat Assignment.
Michael Marx, Head of Corporate Travel, Lufthansa City Center stated, “A key part of Lufthansa City Center’s growth strategy is to build and implement our own technology platform which can be modified globally for the individual needs of our clients. It is a crucial requirement to deliver highly efficient corporate travel management to serve multinational accounts. Given our long relationship with Amadeus, we looked to them as a key strategic partner for both GDS and technology applications, and in 2010 we partnered with Cornerstone to help us implement the data management side of our global expansion strategy. We always saw the natural synergies between these two companies, and with the announcement of their partnership, we are more convinced than ever that we made the right choice. Today more and more companies choose Lufthansa City Center as their efficient travel management partner, delivering tailor made solutions. We are excited about the opportunities this relationship with Amadeus and Cornerstone holds for our business and, more importantly, for our customers.”
The new partnership means that Amadeus customers will enjoy a consistent technology offering worldwide enabled and supported by the Amadeus global network, leading to new operational efficiencies, increased productivity and better global customer service.
Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus commented: “Business travel agents and travel managers urgently need to implement smart technology to improve the time-consuming and costly manual aspects of the reservation management process, as well as gain access to relevant information to manage and measure travel programmes more effectively. Amadeus is now pleased to be able to provide solutions that effectively address these issues thanks to our partnership with Cornerstone, which will allow customers to have access to exceptional value at a global level.”
Mat Orrego, President & CEO, Cornerstone Information Systems commented: “Amadeus’ global reach and industry position as travel technology leader, allows us to serve and adapt to our international customers exceptionally well. By leveraging Amadeus’ sales and service resources we can allocate more resources toward the improvement of existing technology and the creation of new platforms and applications for the corporate travel market.”