Amadeus and LOT - customer management system deal

Amadeus and LOT - customer management system deal

LOT Polish Airlines and Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, today announces the expansion of their IT partnership agreement with the adoption of the Star Alliance Common IT Platform (CITP) inventory module, provided by Amadeus.

LOT, which has been a user of Amadeus’ Altéa reservation system since 2003, will now add the Amadeus Altéa inventory module to its customer management system. After the implementation, which is expected to be completed by the second half of 2010, the airline will manage both reservations and inventory from an integrated, new generation technology platform.

By implementing CITP to manage its inventory LOT will benefit from additional synergies with other Star Alliance member carriers, such as improved time to market, reduced costs of ongoing system development and a seamless service offering across the global Star Alliance network.

Amadeus Altéa Inventory is a critical component of the Amadeus Altéa suite. It is designed using Service Oriented Architecture that enables airlines to implement the most advanced revenue management techniques, to streamline schedules management and significantly improve the time to market of new products.

“We are thrilled with LOT’s decision to select Amadeus as a lead technology partner to sustain its growth. With the adoption of Altéa Inventory, that will enable LOT to maximize its yield, LOT is taking a quantum leap in IT.  Continued modernisation of IT infrastructure is essential for airlines to remain competitive in the current economic scenario” commented Julia Sattel, Vice President of Airline IT at Amadeus.

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“Adoption of additional components of the Altéa platform will enable us to meet our objective of delivering the highest level of service to LOT customers. Managing our passenger service platform with Altéa Inventory will enhance our competitiveness, simplify key processes and enable our customers to efficiently enjoy all the benefits of the Star Alliance customer proposition.” said Tomasz Kochan, Chief Information Officer, LOT.

“We are very pleased that LOT have opted for the Star Alliance Common IT Platform (CITP)”, commented Justin Erbacci, Vice President Information Technology, Star Alliance.  “By adopting the same customer management system as a large percentage of the Star Alliance members, LOT will benefit from additional operational synergies and be able to provide a more seamless interline travel experience to its customers.”

With the addition of LOT, the Amadeus Altéa community has over 130 airlines using the Altéa Reservation module and over 90 airlines that have opted for the full Altéa CMS suite.