Alaska Airlines has promoted Ron Calvin to managing director of inflight operations, with responsibility for the carrier’s flight attendant bases in Anchorage, Los Angeles, Portland and Seattle. Calvin is a 26-year veteran at Alaska Airlines, having held positions of increasing responsibility in the Customer Service – Airports division.

Most recently, as director of customer service for the eastern region based in Washington, D.C., Calvin managed Alaska Airlines’ customer service and ground operations at 17 airports.

Alaska Airlines employs about 3,400 flight attendants.

“Ron is a proven leader who fully understands the importance of customer service and the value of running a solid operation. He is a natural communicator and has built a reputation as a hands-on leader,” said Andy Schneider, Alaska Airlines’ vice president inflight services.

Calvin is the recipient of the Customer Service Legend Award, which is the highest honor an Alaska Airlines employee can receive. He earned a bachelor’s degree from San Jose State University and a master’s degree from Georgetown University.