Airflights.co.uk, one of the UK’s fastest growing flight consolidators, now includes additional financial security for consumers who arrange their flight tickets through their company.
The volcanic disruption occurred just as experts felt the airline industry had turned the corner following two years of record losses, however this natural disaster highlights the continued fragile state of the sector.
In the event of insolvency of a non-bonded ticket, Airflights.co.uk have undertaken to refund customers their lost monies and will even arrange their flight home if they are away at the time of the collapse. These repatriation costs can often be several times more than the original ticket costs.
‘Many of our clients are protected by the CAA’s ATOL arrangement because they are booking charter flights, however there is a massive volume who arrange unprotected flight tickets only and as a result fall outside of the government sponsored protection’ explained Colin Gill, Sales Manager at Airflights.co.uk.
The decision to include the service is to assist those customers who, many times unknowingly, travel with no financial protection. Section 75 of the consumer protection act also has limited protection as it only applies for credit card purchases in excess of £100 which is little assistance for many low cost fares plus it will not pay additional and increased costs in getting someone home.
‘The collapse of airlines like Globespan and XL, which left thousands out of pocket, highlighted the gap in consumer protection which we are now addressing and our message to consumers is to find out what protection you have from your ticket issuer and make sure they can meet their obligations’, added Gill. ‘As a responsible travel organisation we have taken steps to protect our clients.’
‘An airline failure would result in huge problems for our customers so we have arranged added security directly with International Passenger Protection Limited, the specialist in providing solutions to the travel industry. Now anyone who books with us can now have peace of mind against their airline’s insolvency’ concluded Gill.