Accor is taking over operations for the majority of Qantas Domestic Lounges, bringing the group’s hospitality expertise to further enhance the customer experience.
Having successfully managed Qantas’ First/Business Lounges in Sydney and Melbourne Airports for over five years, Accor will now also oversee the domestic lounge portfolio in Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth, with a roll-out from November this year.
Earlier this year, Qantas re-launched its newly refurbished Lounge in Singapore, also managed by Accor, which has received excellent reviews from customers.
Simon McGrath, Accor’s chief operating officer for Australia and New Zealand, said the deal brings together the two biggest names in tourism and hospitality in Australia to provide the best possible service to Qantas Frequent Flyers.
Qantas domestic lounges will be run under the auspices of Accor’s upscale Pullman brand, which has grown in the past few years to become Australia’s largest five-star hotel network.
Accor’s involvement extends to providing staff training, lounge management and food and beverage services across six key domestic ports.
“Both Qantas and Accor put the customer first in their operations and we are proud to introduce Qantas flyers to the Pullman standards of hospitality which will see greater personalisation of services, enhanced dining experiences and the warmest welcome in the industry,” he said.
Alexi Vrontamitis, regional general manager Qantas International Lounges, said the extension of Accor’s relationship with Qantas is testament to the success of the partnership.
“This partnership brings Accor’s extensive knowledge and expertise to the domestic lounge product for Qantas and means we can bring Accor’s national reach and resources to the forefront to enhance the customer experience,” he said.
“We are very excited to extend the Qantas/Accor partnership further and look forward to creating an even better service standard for Qantas customers into the future.”