PRNewswire PALO ALTO, Calif. Nov. 6 :
Medallia, Inc., a leading supplier of guest retention systems, announced
today that it has implemented a new employee opinion survey program at
Wyndham International. More than 20,000 employees at Wyndham`s owned and
managed hotels have completed an online survey designed to measure
satisfaction with key drivers of employee retention. Medallia will analyze
and report the data using its patented online reporting system.
"Wyndham has been using Medallia`s guest feedback system for more than a
year to track our customer service levels and retain guests," said Ted
Teng, Wyndham`s President and Chief Operating Officer. "Because we have
been so satisfied, we naturally chose Medallia to implement our employee
feedback system as it allows immediate feedback and ease of use."
"Employee surveys are a natural extension of our core guest survey
solution," said Borge Hald, Chief Executive Officer of Medallia. "Our
research shows that a key driver of guest satisfaction is how well
employees handle issues that arise during a guest`s stay. It is important
to know how satisfied employees are with their jobs and whether they feel
trained and empowered to resolve guest issues."
One benefit of Medallia`s integrated guest and employee feedback solution
is the ability to measure and analyze the influence of employee
satisfaction on guest satisfaction across a hotel brand. "This is the
first time we have surveyed our employees online and look forward to
comparing the data with our guest survey results using an integrated
solution," said Steve Schuller, Vice President of Training and Employee
Communication at Wyndham. Schuller added that implementation of the
employee survey was fast and hassle-free. "It was a real pleasure to work
with Medallia on this project," he said.
"We are very pleased that Wyndham has chosen Medallia to conduct its
employee opinion survey," said Hald. "Wyndham does an excellent job of
using the Medallia solution to act on guest feedback, and we welcome the
chance to support them in acting on employee feedback."
Medallia, Inc. is a technology-enabled customer experience measurement
company, specializing in industry-wide solutions. Medallia`s hospitality
product provides multi-property hotel companies with a comprehensive and
cost-effective solution for guest satisfaction tracking and guest
recovery. For more information, visit http://www.medallia.com/, or contact
Medallia, Inc. at 650-320-9100.
Wyndham International, Inc. offers upscale and luxury hotel and resort
accommodations through proprietary lodging brands and a management
services division. Based in Dallas, Wyndham owns, leases, manages and
franchises hotels and resorts in the United States, Canada, Mexico, the
Caribbean and Europe. For more information, visit http://www.wyndham.com/.
For reservations, call 800-Wyndham.
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